1792221 - You are Unable to Handover Leads to the Sales Team

SAP Knowledge Base Article - Public

1792221 - You are Unable to Handover Leads to the Sales Team

Symptom

You are unable to Hand Over leads to the sales team.

Reproducing the Issue

  1. Go to the Marketing work center.
  2. Go to the Leads view.
  3. Show All Leads and Find XYZ (XYZ represents the ID of the lead).
  4. Edit the lead XYZ.
  5. The Handover button is grayed out.

Hence you are not able to handover the lead to the sales team.

Cause

You are not able to hand over the lead XYZ because the Qualification field is not set in it. It is mandatory to have the Qualification in the lead for handover.

Resolution

  1. Go to the Marketing work center.
  2. Go to the Leads view.
  3. Show All Leads and Find XYZ (XYZ represents the ID of the lead).
  4. Edit the lead XYZ.
  5. Add a value (Cold, Warm, or Hot) in the Qualification field.

Once the Qualification of the lead is set, you can handover it to the sales team.

Keywords

KBA , AP-BP-BPT , Business Partner Template , How To

Product

SAP BUSINESS BYDESIGN 1705 ; SAP BUSINESS BYDESIGN 1708 ; SAP Business ByDesign 1302 ; SAP Business ByDesign 1305 ; SAP Business ByDesign feature pack 3.5 ; SAP Business ByDesign feature pack 4.0