1789327 - User is not Able to Cancel the Down Payment Request

SAP Knowledge Base Article - Public

1789327 - User is not Able to Cancel the Down Payment Request

Symptom

User is not able to cancel the Down Payment Request.

Reproducing the Issue

  1. Go to the Customer Invoicing work center.
  2. Go to the Invoice Documents view.
  3. Show All Invoice Documents and Find XYZ (XYZ represents the ID of the down payment request).
  4. Select the down payment request XYZ and choose the Cancel button.
  5. Error occurs Cancelling invoice XYZ not permitted.

Cause

The invoice settlement for the down payment request XYZ is done with customer invoice ID ABC which is in the status released.
As the down payment invoice is currently settled the cancelation is not possible.

Note:

  • XYZ represents the ID of the Down Payment Request.
  • ABC represents the ID of the Customer Invoice where the Down Payment Request is settled.

Resolution

You need to cancel the customer invoice ID ABC first to cancel the down payment request XYZ:

  1. Go to Customer Invoicing work center.
  2. Go to the Invoice Documents view.
  3. Show All Invoice Documents and Find ABC (ABC represents the ID of the Customer Invoice where the Down Payment Request is settled).
  4. Select the customer invoice ID ABC and choose Cancel button.
  5. Save and Release the cancelation invoice.
  6. Now again find the down payment request ID XYZ in the Invoice Requests view.
  7. Select the down payment request XYZ and choose Cancel button.

The down payment request XYZ is canceled without any error.

Keywords

KBA , SRD-FIN-ACR , Receivables , How To

Product

SAP BUSINESS BYDESIGN 1705 ; SAP BUSINESS BYDESIGN 1708