SAP Knowledge Base Article - Public

1789176 - Purchase Order E-Mail Notifications are not Sent From Default Sender Address

Symptom

You created a purchase order and sent to the supplier. When the supplier receives the purchase order E-Mail notification, it was sent from the E-Mail ID of the user who created the purchase order rather than default sender address.

Reproducing the Issue

  1. Go to the Purchase Requests and Orders work center
  2. Go to the Purchase Orders view
  3. Select the relevant Purchase Order and navigate to Output History tab
  4. Select Resubmit button and enter your E-mail address in the To column
  5. Select Resubmit
  6. You will receive an E-Mail notification from the sender E-Mail address and not from default sender E-Mail address

Resolution

As a standard behavior system sends an E-Mail from buyer responsible address and not from default sender address. Default sender address will be used if there is no document-specific sender address. Means if the buyer responsible does not maintain E-Mail address, then system will send the purchase orders from the default sender E-Mail address, else it will consider buyer responsible contact data.

Keywords

KBA , SRD-CC , Cross Components , How To

Product

SAP Business ByDesign 1808