1785838 - Error Message when Setting up New Social Channel: Social Media Provider id Missing

SAP Knowledge Base Article - Public

1785838 - Error Message when Setting up New Social Channel: Social Media Provider id Missing

Symptom

When setting up a new channel you see an error message: Social Media Provider id Missing

Reproducing the Issue

  1. Go to the Administrator workcenter.
  2. Select the  Service and Social Settings view 
  3. Click on Social Media Channels Link
  4. Search for the Channel ID ABC and edit (ABC represents the name of the Channel)

You can see the error: Social Media Provider id Missing

Resolution

In order to solve the issue Social Media Provider id Missing please follow the steps below.

Choose a Channel Type: Select your channel source in field 'Choose a Source' (e.g. Public Twitter API)

  1. Connect with Channel: Connect with a Social Media Channel - you will need your Twitter account info for this authentication step.
  2. Setup Accounts: Get your Twitter account.

Now you will be able to set up  the new channel without any error.

 

 

Keywords

KBA , LOD-CRM-EMP , Employee , How To

Product

SAP Hybris Cloud for Customer 1708 ; SAP Hybris Cloud for Customer 1711 ; SAP LE APPL.PLATFORM 1708 ; SAP LE APPL.PLATFORM 1711