1782408 - Creation of Credit Memo From Down Payment Request is not Possible

SAP Knowledge Base Article - Public

1782408 - Creation of Credit Memo From Down Payment Request is not Possible

Symptom

You want to create a Credit Memo in the Down Payment Request however when you choose Follow-up button there is no option for Credit Memo.

Reproducing the Issue

  1. Go to the Customer Invoicing work center.
  2. Go to the Invoice Documents view.
  3. Select one of the Down Payment Request XYZ (XYZ represents ID of the down payment request).
  4. Choose the Follow-Up button.

You cannot find any option for creating Credit Memo.

Cause

In the current release of SAP Business ByDesign the creation of a follow-up Credit Memo is not possible for Down Payment Request. This is only possible for other invoice documents.

Resolution

This is an expected behavior of the SAP Business ByDesign.

Keywords

KBA , AP-CI , Customer Invoice Processing , How To

Product

SAP BUSINESS BYDESIGN 1708 ; SAP Business ByDesign 1302 ; SAP Business ByDesign 1305 ; SAP Business ByDesign 1308 ; SAP Business ByDesign 1711 ; SAP Business ByDesign feature pack 4.0