1781497 - All Connections Are Grayed Out And Information Designer Tool Hangs

SAP Knowledge Base Article - Public

1781497 - All Connections Are Grayed Out And Information Designer Tool Hangs

Symptom

  • All connections are grayed out and Information Designer Tool hangs (no error message)

Environment

  • SAP BusinessObjects Business Intelligence platform 4.0 SP 2 Patch 11
  • Information Designer Tool
  • Windows 2008
  • MS SQL Server

Reproducing the Issue

  1. Create a project
  2. Create connections shortcut in the project folder.
  3. Create new data foundation
  4. Select multisource option
  5. All connections are grayed out and Information Designer Tool hangs (no error message)

Resolution

Restart the Data Federation Server.

Keywords

Data Federation Server. Connection, Hangs, Grayed out , KBA , BI-BIP-SL , Semantic Layer , Problem

Product

SAP Crystal Reports 2011, feature pack 03