1781007 - Error: "Unable to open a file" is occurred when a report is opened from Crystal Reports Viewer 2011

SAP Knowledge Base Article - Public

1781007 - Error: "Unable to open a file" is occurred when a report is opened from Crystal Reports Viewer 2011

Symptom

Error: "Unable to open a file" is occurred when a report is opened from Crystal Reports Viewer 2011.

Environment

Crystal Reports Viewer 2011

Reproducing the Issue

  1. Create a report based off Xtreme Sample database and save it on the Enterprise.
  2. Open the report from Crystal Reports Viewer 2011 that is saved on the Enterprise.
  3. An error as shown below is occurred.

Error.png

Cause

 

This happens because the InputFileRepository Server is not started.

Resolution

  1. Open the Central Management Console.
  2. Go to Servers -> Server lists.
  3. Right click on the InputFileRepository Server. Select Start Server.
  4. Open the report from Crystal Reports Viewer 2011, it is opened successfully.

Keywords

Crystal Reports Viewer 2011, report or file is corrupted. , KBA , BI-RA-CRV , SAP Crystal Reports Viewer , Problem

Product

SAP Crystal Reports Viewer 2011