1780466 - E-mail Output Channel for Delivery Note is Missing

SAP Knowledge Base Article - Public

1780466 - E-mail Output Channel for Delivery Note is Missing

Symptom

You cannot setup the output channel selection as E-mail for Delivery Note. The system only offers Printer option in the drop-down.

Reproducing the Issue

  1. Navigate to Application and User Management work center.
  2. Select Output Channel Selection sub-view under Input and Output Management view.
  3. Select Delivery Note in the Show rules for field and then click on Go.
  4. Click on New.
  5. In the new screen click on drop-down for Output Channel option.
    There is no E-mail option for selection.

Cause

The delivery note cannot be sent via e-mail. Instead you can use the Advanced Shipping Notification (ASN) to send information to your product recipient.

Resolution

A delivery note is meant for being used as the accompanying document with a shipment. In case your customer has to be notified in advance about the delivery then Advanced Shipping Notification should be used.

  1. Navigate to Account Management work center.
  2. Select Accounts view.
  3. Select the Account.
  4. Click on Edit and then General.
  5. Go to Communication tab.
  6. Select Collaboration.
  7. In the Business Document Settings area, select Advanced Shipping Notification.
  8. Select E-mail in the output channel.
  9. Maintain the E-mail address in the column E-mail.
  10. In the column Template, you can select the output template for Advanced Shipping Notification.

Keywords

KBA , LOD-CRM-LA , Live Activity , How To

Product

SAP BUSINESS BYDESIGN 1705 ; SAP BUSINESS BYDESIGN 1708