1775412 - The 'Created By' Field of the 'Phone Call Activity' Display Inconsistent Value

SAP Knowledge Base Article - Public

1775412 - The 'Created By' Field of the 'Phone Call Activity' Display Inconsistent Value

Symptom

The Created By field of the Phone Call Activity display inconsistent value.

Reproducing the Issue

  1. Go to the Marketing work center.
  2. Go to the Campaigns view.
  3. Search for the campaign XYZ (XYZ represents the ID of the campaign).
  4. Edit the campaign and select the View All button.
  5. Go to the Response Details tab.
  6. Find the Phone Call Response ID ABC (ABC represents the ID of the phone call activity).
  7. In the table the Created By value is shown as DEF (DEF is the ID of user 1)
  8. Select the ID ABC to open the Phone Call Activity.
  9. Here the employee responsible is GHI (GHI represents the ID of the user 2).

You expect the Created By field should also show GHI.

Cause

During the creation of a Phone Call Activity:

  • Created by - is by default assigned to the login user.
  • Employee responsible - is also by default assigned to the login user.

However, the Employee responsible can be edited and can be assigned to a different employee.

The scenario could be the same as described below

During creation of the Phone Call Activity:

  • Created by - User DEF.
  • Employee responsible - User DEF.


The value of employee responsible has been edit later on, so after edit

  • Created by - User DEF.
  • Employee responsible - User GHI.

This is the designed behavior of the SAP Business ByDesign.

Resolution

This is the expected behavior of the SAP Business ByDesign.

Keywords

KBA , SRD-CRM-OPP , Opportunities , How To

Product

SAP BUSINESS BYDESIGN 1708 ; SAP Business ByDesign 1302 ; SAP Business ByDesign 1305 ; SAP Business ByDesign 1711 ; SAP Business ByDesign feature pack 3.0 ; SAP Business ByDesign feature pack 3.5 ; SAP Business ByDesign feature pack 4.0