1772361 - The Sales Order Invoice Request is Inconsistent with the following Error Message : "Authorization Date Missing"

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1772361 - The Sales Order Invoice Request is Inconsistent with the following Error Message : "Authorization Date Missing"

Symptom

The sales order invoice request is inconsistent with the following error message : Authorization Date Missing.

Reproducing the Issue

  1. Go to the Customer Invoice work center.
  2. Go to the Invoice Request view.
  3. Select the Sales Order Invoice Request XYZ (XYZ represents the identification of the invoice request).
  4. Select the Check button.

The following error message is triggered : Authorization Date Missing.

Cause

The credit card details are not maintained correctly for the Account.

Resolution

  1. Go to the Sales Order work center.
  2. Go to the Sales Order view.
  3. Edit the sales order XYZ (XYZ represents the ID of the sales order).
  4. You can see that the Account is ABC (ABC represents the identification of the account).
  5. Open the account ID ABC.
  6. Go to the View All button.
  7. Go to the Financial Data tab.
  8. Go to the Payment subtab.
  9. For the payment methods add Credit Card. The details of the credit card are then populated automatically.
  10. Go to the Customer Invoice work center.
  11. Go to the Invoice Requests view.
  12. Edit the inconsistent invoice request XYZ.
  13. Select the Check button.

In case the error message is still displayed select : Redetermine, the invoice request should now be consistent.

Keywords

KBA , AP-CI , Customer Invoice Processing , How To

Product

SAP BUSINESS BYDESIGN 1708 ; SAP Business ByDesign 1302 ; SAP Business ByDesign 1305 ; SAP Business ByDesign 1308 ; SAP Business ByDesign 1711