1771085 - Dashboard freezes with intermittent Flash error#1009

SAP Knowledge Base Article - Public

1771085 - Dashboard freezes with intermittent Flash error#1009

Symptom

  • Intermittent Flash error#1009 while running the dashboard.
  • Mouse Cursor not moving smoothly when using parent child or nested swf.

Environment

  • Xcelsius 2008
  • BusinessObjects Enterprise XI 3.1

Reproducing the Issue

  1. Create a Dashboard and publish to InfoView.
  2. Create another dashboard as Parent and call the previous swf as child using SWF loader
  3. Insert a Flash Variables to pass the CELogon Token.
  4. Use a fully qualified Document Download URL to call the child swf as below:

"http://<server name>:<port no>/Xcelsius/opendoc/documentDownload?iDocID=3082&sKind=Flash&CELogonToken="&B8

    5. Save and publish the model to Enterprise.

Cause

  • The issue is due to security with Adobe Flash Player.

Resolution

Change the Fully qualified URL of Document Download to relative URL

e.g. Fully Qualified URL :

"http://<servername>:<portno>/Xcelsius/opendoc/documentDownload?iDocID=3082&sKind=Flash&CELogonToken="&B8

Relative path:

"/Xcelsius/opendoc/documentDownload?iDocID=3082&sKind=Flash&CELogonToken="&B8

Keywords

Flash error#1009, mouse sticky behavior, cursor not moving, Xcelsius. , KBA , BI-RA-XL , Dashboards and Presentation Design , Problem

Product

SAP BusinessObjects Xcelsius Enterprise 2008