SAP Knowledge Base Article - Public

1768189 - Error "A Required Resource was Unavailable" in Crystal Reports.

Symptom

  • Unable to run reports, intermittently receives error message "A Required Resource was Unavailable".
  • Crystal Report designer freezes while adding objects like table and sub-report.

Environment

  • Crystal Reports 2008
  • SAP Crystal Reports 2011
  • SAP Crystal Reports 2013
  • SAP Crystal Reports 2016

Reproducing the Issue

  1. Create Crystal Report and add multiple sub-reports in it.
  2. Edit report and add some more sub report or a table in the main report.

Note: The issue occurs intermittently with Crystal Reports while opening or Editing the reports.

Resolution

  1. Open Crystal Reports
  2. Select File menu >> Report Options >> Uncheck option 'Show preview panel' >> OK.
  3. The report will run fine and the Crystal Reports designer will not freeze.

Keywords

crystal, crash, cr, preview panel, subreport , KBA , BI-RA-CR , Crystal Reports designer or BusinessViews Manager , Problem

Product

Crystal Reports 2008 V1 ; SAP Crystal Reports 2011 ; SAP Crystal Reports 2013 ; SAP Crystal Reports 2016