SAP Knowledge Base Article - Public

1767796 - Start Page takes long time to load in Crystal Reports

Symptom

  • Start Page is slow.
  • Crystal Reports Start Page takes a long time to display.
  • Start Page in Crystal Reports hangs for a few minutes before showing the content.

Environment

  • SAP Crystal Reports 2013
  • SAP Crystal Reports 2016
  • SAP Crystal Reports 2020

Reproducing the Issue

  1. Open Crystal Reports designer.
  2. It takes about 5 minutes to load the Start Page.

Cause

  • Microsoft Windows User Profile issue causing the delay to load the Start Page.

Resolution

  • Add the Microsoft Windows User Account to the Local Administrators Group of the Local Computer.

Keywords

cr designer, load, delay, slow, hang, permission, local, group, admin , KBA , BI-RA-CR , Crystal Reports designer or Business View Manager , Problem

Product

SAP Crystal Reports 2013 ; SAP Crystal Reports 2016 ; SAP Crystal Reports 2020