1767713 - Using InstallShield results in the error when doing a silent install of the Crystal Reports runtime for Visual Studio .NET

SAP Knowledge Base Article - Public

1767713 - Using InstallShield results in the error when doing a silent install of the Crystal Reports runtime for Visual Studio .NET

Symptom

  • Using InstallShield to deploy the Crystal Reports runtime in silent mode
  • If there is no existing Crystal Reports runtime the install proceeds with no errors
  • If there is an existing CR runtime the following error is thrown:

"upgrade=1 option required"

Environment

  • Crystal Reports for Visual Studio 2010
  • InstallShield

Resolution

  • Create pre-requisite for required version of crystal report runtime
  • Add pre-requisite in redistributables section of InstallShield:
    • Edit the prerequisite and go to “Application to run” tab
    • Specify the command line as /qn UPGRADE=1 for silent mode option

Keywords

CR2010 2010 CR4VS2010 CR4VS VS2010 NET2010 Crystal Reports for .NET Framework 4.0 crforvs 13 , KBA , BI-DEV-NET-SDK , .NET SDK / COM SDK , How To

Product

SAP Crystal Reports, developer version for Microsoft Visual Studio