SAP Knowledge Base Article - Public

1765226 - Error Occurs While Releasing a Customer Invoice: " Enter an e-mail address"

Symptom

You attempt several times to send a Customer Invoice to the Account but each time we try we get an error message "Enter an e-mail address". 

Reproducing the Issue

  1. Go to the Customer Invoicing work center.
  2. Go to the Invoice Documents view.
  3. Search for the Customer Invoice ABC (ABC represents the ID of the invoice).
  4. Select the View All button.
  5. Select the Output History tab.
  6. Manually input the E-mail address in Edit Output Settings of You Can Also section.
  7. Choose Resubmit button.

The error message appears stating Enter an e-mail address.

Cause

You have not maintained the email address in the Account Master Data.

Resolution

  1. Go to the Account Management work center.
  2. Go to the Accounts view.
  3. Search for the account EDF (EDF represents the ID of the Account).
  4. Select the account EDF.
  5. Select the Edit button and choose Contacts option.
  6. Maintain a valid Email Address.
  7. Save your changes.

Now try to do a resubmission in the customer invoice.

Keywords

KBA , AP-BP-BPT , Business Partner Template , How To

Product

SAP BUSINESS BYDESIGN 1705 ; SAP BUSINESS BYDESIGN 1708 ; SAP Business ByDesign 1302 ; SAP Business ByDesign 1305 ; SAP Business ByDesign 1308 ; SAP Business ByDesign feature pack 3.5 ; SAP Business ByDesign feature pack 4.0