1762904 - Cancelled Supplier Invoice is not Posted to Accounting due to Error Message: Cannot find goods or service receipt XYZ for purchase order AAA item AAA-1 in accounting

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1762904 - Cancelled Supplier Invoice is not Posted to Accounting due to Error Message: Cannot find goods or service receipt XYZ for purchase order AAA item AAA-1 in accounting

Symptom

You have canceled the supplier invoice but a task is displayed for the supplier invoice with error message: cannot find goods or service receipt XYZ for purchase order AAA item AAA-1 in accounting.

Reproducing the Issue

  1. Go to the Supplier Invoicing work center.
  2. Select the Invoices and Credit Memos view.
  3. Select the invoice and select the Cancel Document button.
  4. Fill in all the mandatory details.
  5. Select Post button.
  6. Go to General Ledger work center.
  7. Select Source Documents sub view of Closing Cockpit view.
  8. A task is displayed for the supplier invoice.

Cause

The  supplier invoice is not posted to accounting because of missing goods and services receipt in accounting.

The Task created for the Goods and services receipt in the General Ledger is set as irrelevant. So system fails to find the goods and service in the accounting. 

Resolution

So please mark the task created for the cancelation invoice as irrelevant.

Then tasks created for the supplier invoice and  cancelation invoice become irrelevant.

Please follow the below steps to mark the task as irrelevant:

  1. Go to the General Ledger work center.
  2. Select Source Documents sub view of Closing Cockpit view.
  3. Select the task related to Supplier invoice (cancelation invoice)
  4. Select the View Business Transaction option from the drop down list of Actions button.
  5. Select  Mark As Irrelevant button.
  6. Select Save.

Keywords

KBA , SRD-FIN-GL , General Ledger , How To

Product

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