The Customer Return show error message Reference Sales Order Missing, though the reference sales order is already maintained for the return.
Reproducing the Issue
- Go to the Sales Orders work center.
- Go to the Returns view.
- Show All Returns and Find ABC (ABC represents the ID of the return).
- Edit the return.
The following Error occurs : Reference Sales Order missing.
The return ABC is created for the sales order XYZ for which the delivery is not complete. The Outbound Delivery created for the sales order is still in the Not Released status.
ABC represents the ID of the customer return.
XYZ represents the ID of the reference sales order.
- Go to the Outbound Logistics work center.
- Go to the Outbound Delivery view.
- Search for the delivery DEF (DEF represents the ID of the delivery created for the reference sales order).
- Edit the delivery DEF.
- Release the delivery DEF.
- Cancel the return (Follow the case document 1589551 - How to Cancel a Customer Return).
- Re-trigger the processing of customer return after the completion of the outbound delivery.
For creation of a consistent return it is required to complete the delivery process.
KBA , AP-SLO , Sales Order Processing , How To