SAP Knowledge Base Article - Public

1757278 - Customer Invoice Request for the Sales Order is in 'Blocked' Status

Symptom

Customer invoice request for the sales order is in Blocked status.

Reproducing the Issue

  1. Go to the Customer Invoicing work center.
  2. Go to the Invoice Requests view.
  3. Show All Invoice Requests and Find ABC (ABC represents the sales order ID).
  4. The sales order invoice request has Blocked status.
  5. Edit the invoice request.
  6. The document is consistent eventhough it has Blocked status.

Cause

The sales order is not approved by the reporting line manager.

Business Scenario:

  1. Create a sales order with items where the threshold limit (i. e. net amount) is not more than 5000$ (assume threshold limit for the net amount in sales order is 5000$, so once the sales order has a net amount of more than 5000$, an approval is necessary).
  2. Release the sales order.
  3. An invoice request gets created in the Invoice Requests view of the Customer Invoicing work center.
  4. Add another item in the sales order such that the threshold limit for net value in sales order > 5000 $.
  5. The invoice request gets blocked since the sales order now requires approval.

Resolution

  1. Go to the Sales Orders work center.
  2. Go to the Sales Orders view.
  3. Show All Orders and Find ABC (ABC represents the ID of the sales order).
  4. Edit the sales order -> Select - Submit for Approval.
  5. The approval will be sent to the Reporting Line Manager.
  6. Request the reporting line manager to login to the Business ByDesign system and approve the sales order.

Keywords

KBA , customer invoice request blocked , AP-CI , Customer Invoice Processing , How To

Product

SAP Business ByDesign all versions