SAP Knowledge Base Article - Public

1757258 - The Reason for Rejection Field is not Editable on the Sales Order Header

Symptom

The Reason for Rejection field is not editable on the sales order header

Reproducing the Issue

  1. Go to the Sales Orders work center.
  2. Go to the Sales orders view.
  3. Show All Orders and Find ABC (ABC represents the ID of the sales order).
  4. Edit the sales order and select the View All button.
  5. Go to the General tab.
  6. The Reason for Rejection field is not editable, hence the sales order cannot be canceled at header level.

Cause

The Reason for rejection field at header of the sales order could be set/editable only if the delivery status for all items is Not Started, else it remains un-editable and items need to be canceled individually.

Resolution

  1. Go to the Sales Orders work center.
  2. Go to the Sales orders view.
  3. Show All Orders and Find ABC (ABC represents the ID of the sales order).
  4. Edit the sales order and select the View All button.
  5. Go to the Items tab.
  6. Select each item individually and set the Reason for Rejection.

Keywords

KBA , SRD-CC , Cross Components , How To

Product

SAP BUSINESS BYDESIGN 1705 ; SAP BUSINESS BYDESIGN 1708 ; SAP Business ByDesign 1302 ; SAP Business ByDesign 1305 ; SAP Business ByDesign 1308 ; SAP Business ByDesign feature pack 3.0 ; SAP Business ByDesign feature pack 3.5 ; SAP Business ByDesign feature pack 4.0

Attachments

ChineseTranslationOnly_1757258.pdf