1757233 - Unable to Assign a Service Agent as a Supplier

SAP Knowledge Base Article - Public

1757233 - Unable to Assign a Service Agent as a Supplier

Symptom

You are not allowed to assign a Supplier role to a Service Agent, since the option is disabled.

Reproducing the Issue

  1. Go to Business Partner Data work center.
  2. Select Business Partner view.
  3. Highlight a Business Partner which has the role Service Agent.
  4. Select Create As button and the Supplier option is disabled.

Resolution

In principle, there are two types of business partners. They are Business partner organizations (Your business partner is a company) and Business partner persons (Your business partner is an individual).

In this case, Business Partner is a Service Agent who represents an individual and for whom you are trying to create a Supplier role which is a Business partner organizations.

This is not possible as per above definition. Hence, the system works as designed.

Note: Supplier role can be assigned only to Business Partner Organizations.

Keywords

KBA , LOD-CRM , Cloud for Customer , Product Enhancement

Product

SAP BUSINESS BYDESIGN 1705 ; SAP BUSINESS BYDESIGN 1708