You are not able to complete the customer return.
Reproducing the Issue
- Go to Sales Orders work center.
- Go to the Returns view
- Show All Returns and Find ABC (ABC represents the return ID).
- The status of the return is still In Process.
- Edit the return and go to the Document Flow tab.
- The credit memo, payment, and clearing documents are already created for the return.
The return is not completed because the inbound delivery status is still Not started.
- Go to the Inbound Logistics work center.
- Go to the Task Control view.
- Search for the corresponding task using Advance Search.
- Select the Reference Type as Sales Order and Reference ID DEF (DEF is the reference ID of the return).
- Select Go button.
- Choose the task line and then select Confirm -> Enter actual quantity.
- Select the Save and Close button.
The above steps will change the status of the return to Completed.
KBA , SRD-CC , Cross Components , How To