1747488 - Discount Maintained in 'Customer Specific Discount Product Category' Does not Appear for the Product Added in the Sales Order

SAP Knowledge Base Article - Public

1747488 - Discount Maintained in 'Customer Specific Discount Product Category' Does not Appear for the Product Added in the Sales Order

Symptom

The discount maintained in the Customer Specific Discount Product Category does not appear for the product added in the sales order.

Reproducing the Issue

Follow the steps below to check if product category is maintained for the product:

  1. Go to the Product and Service Portfolio work center.
  2. Go to the Products view.
  3. Show All Products and Find ABC (ABC represents the product ID).
  4. Edit the product ABC.
  5. The product category DEF is maintained for the product (DEF represents the product category ID).

Follow the steps below to check the discount list:

  1. Go to the Products and Service Portfolio work center.
  2. Go to the Pricing view.
  3. Go to the Discount Lists sub view.
  4. Show Customer Specific Discount Product Category.
  5. Edit the list.
  6. Go to the Items tab.
  7. The discount XXX is maintained only for the product ABC (XXX represents the discount percentage).

Follow the steps below to check if the discount maintained is picked in the sales order:

  1. Go to the Sales Orders work center.
  2. Create a New Sales Order from Common Tasks.
  3. Enter the mandatory details in the sales order and select the View All button.
  4. Go to the Items tab and the product ABC.
  5. The discount is not derived from the Customer Specific Discount Product Category.

Cause

The validity date maintained for the discount list Customer Specific Discount Product Category is in the future, hence system is not considering the discount in the sales order.

Resolution

The validity date maintained in the Customer Specific Discount Product Category is in the future, hence it is not valid before the maintained date.

  1. Go to the Products and Service Portfolio work center.
  2. Go to the Pricing view.
  3. Go to the Discount Lists sub view.
  4. Show Customer Specific Discount Product Category.
  5. Edit the list.
  6. Go to the General tab.
  7. Adjust the Valid From/To dates to the current period.

Now the discount maintained in the discount list Customer Specific Discount Product Category will appear for the product added in the sales order.

Keywords

KBA , AP-SLO , Sales Order Processing , How To

Product

SAP BUSINESS BYDESIGN 1708 ; SAP Business ByDesign 1711