1745884 - Unable to view image stored on a secured website (https) in Crystal Reports

SAP Knowledge Base Article - Public

1745884 - Unable to view image stored on a secured website (https) in Crystal Reports

Symptom

  • The image is blank.
  • No pictures are displayed on the report.
  • Pictures stored on a secured URL is not accessible from Crystal Reports.
  • Picture does not appear in Crystal Reports, when it is stored on a secured website. ( HTTPS )
  • It is possible to view the picture stored on a secured website in an internet browser, but not in Crystal Reports.

Environment

  • Crystal Reports 2008
  • SAP Crystal Reports 2011
  • SAP Crystal Reports 2013
  • SAP Crystal Reports 2016
       
  • Crystal Reports for Enterprise 4.0
  • Crystal Reports for Enterprise 4.1
  • Crystal Reports for Enterprise 4.2

Reproducing the Issue

  1. In Crystal Reports, insert a picture on the report.
  2. Right click on the picture, and select "Format Graphic..."
  3. Under the "Picture" tab, for the Graphic Location insert a secured https link to a picture like:
      
    https://mySecureServer/myPicture.jpg
        
  4. Refresh a report. 
      
    The image with a secured URL (https) will not be displayed on the report. It will be blank.

Cause

  • The picture does not display because image located on a secured website (https) is unfortunately not supported in Crystal Reports and Crystal Reports for Enterprise.

Resolution

  • The workarounds are:
    • Store the images on an unsecured web server ( HTTP ); OR
    • Store the images on the local hard drive, or internal network.

Keywords

ADAPT00342068, ADAPT00481662, SSL image, secured URL. , KBA , BI-RA-CR , Crystal Reports designer or BusinessViews Manager , Problem

Product

Crystal Reports 2008 V1 ; SAP Crystal Reports 2011 ; SAP Crystal Reports 2013 ; SAP Crystal Reports 2016

Attachments

sample_CR_Image_with_SSL.rpt