1743745 - Error: "The selected printer does not support collation" occurred when NumberOfCopies property is set to 2 or more

SAP Knowledge Base Article - Public

1743745 - Error: "The selected printer does not support collation" occurred when NumberOfCopies property is set to 2 or more

Symptom

  • Error: "The selected printer does not support collation" occurred when NumberOfCopies property is set to 2 or more

notsupportcollation.jpg

 

Environment

  • SAP Crystal Reports 2008 V1
  • Visual Studio 2008
  • SAP Crystal Reports for Visual Studio 2010
  • RAS SDK

Reproducing the Issue

The following VB.NET code is an example to get error when calling PrintOutputController.PrintReport method.

e.g.

Private Sub Button1_Click(ByVal sender As System.Object, ByVal e As System.EventArgs) Handles RASPrint.Click

Dim pDoc As System.Drawing.Printing.PrintDocument
pDoc = New System.Drawing.Printing.PrintDocument
Dim rasPROpts As CrystalDecisions.ReportAppServer.Controllers.PrintReportOptions
rasPROpts = New CrystalDecisions.ReportAppServer.Controllers.PrintReportOptions
Dim PrintLayout As CrystalDecisions.Shared.PrintLayoutSettings
PrintLayout = New CrystalDecisions.Shared.PrintLayoutSettings

Dim rptClientDoc As CrystalDecisions.ReportAppServer.ClientDoc.ISCDReportClientDocument

Dim ds As New DataSet
reportDoc.Load("C:\test.RPT")
ds.ReadXml("C:\test.xml")
reportDoc.SetDataSource(ds)

rptClientDoc = reportDoc.ReportClientDocument

Dim papersize As System.Drawing.Printing.PaperSize = CType(cmbPaper.SelectedItem, System.Drawing.Printing.PaperSize)
Dim printername As String = cmbPrinter.Text

rasPROpts.PaperSize = papersize.RawKind
rasPROpts.PrinterName = printername                    ' e.g. "FUJITSU XL-9310_Pnavi2"

rasPROpts.JobTitle = reportDoc.FileName.ToString
rasPROpts.NumberOfCopies = 2                            ' Set number of copies larger than equal 2

rptClientDoc.PrintOutputController.PrintReport(rasPROpts)

End Sub

Private Sub cmbPrinter_SelectedIndexChanged(ByVal sender As System.Object, ByVal e As System.EventArgs) Handles cmbPrinter.SelectedIndexChanged

' Get a selected printer information
PrintDoc.PrinterSettings.PrinterName = CType(sender, ComboBox).Text
cmbPaper.Items.Clear()
' Get Paper Size information of selected printer
For Each ps As System.Drawing.Printing.PaperSize In PrintDoc.PrinterSettings.PaperSizes
    cmbPaper.Items.Add(ps)
Next
cmbPaper.Text = CType(cmbPaper.Items(0), System.Drawing.Printing.PaperSize).PaperName

End Sub

Cause

The printer driver does not support the collation functionality.

The issue has been identified and logged under Problem Report ID ADAPT01651898.

 

Resolution

Issue has resolved in Fix Pack 5.3 For Crystal Reports 2008 and Service Pack 6 for SAP Crystal Reports, developer version for Microsoft Visual Studio.

Workaround: If the printer driver does not support the collation functionality, the collation functionality sets "False" as default. 

e.g.

PrintReportOptionsrasPROpts.PaperSize = papersize.RawKind
rasPROpts.PrinterName = printername                   
rasPROpts.JobTitle = reportDoc.FileName.ToString
rasPROpts.Collated = False        ' Set False
rasPROpts.NumberOfCopies = 2  ' Set number of copies larger than equal 2
rptClientDoc.PrintOutputController.PrintReport(rasPROpts)

Keywords

rpt, PrintToPrinter, ReportPrint, collation, collated, PrintOutputController, PrintReportOptions, VB, Framework , KBA , BI-DEV-NET , BI Software Development Kits (SDKs) - .NET or Other , Bug Filed

Product

Crystal Reports 2008 V1 ; SAP Crystal Reports, developer version for Microsoft Visual Studio