SAP Knowledge Base Article - Public

1742059 - Explorer shows blank screen after login

Symptom

  • After login to BO Explorer it shows blank screen.

Environment

  • BI 4.0 SP4
  • BI Explorer 4.0 SP4
  • Browser version- Firefox-12.0/IE-9.0.7
  • Operating System -Windows server 2008 R2

Reproducing the Issue

  1. Open BI Launchpad and launch Explorer.
  2. Enter credentials and login to Explorer, it shows blank screen.

 

Cause

 The Java Runtime Environment was not installed on server side which is a prerequisite.

Resolution

  1.  Install Java Runtime Environment on server side having same patch level as of client side.

 

Keywords

Login explorer, blank screen, BI 4.0 SP4 , KBA , BI-RA-EXP , Polestar, Explorer , Problem

Product

SAP BusinessObjects Xcelsius Enterprise 2008