1740415 - Re-calculated Taxes Are Not Updated in the Customer Invoice Request

SAP Knowledge Base Article - Public

1740415 - Re-calculated Taxes Are Not Updated in the Customer Invoice Request

Symptom

You have canceled the customer invoice and recalculated the tax in the sales order, but the re-calculated tax is not updated in the customer invoice request.

Reproducing the Issue

  1. Go to the Sales Orders work center.
  2. Go to the Sales Orders view.
  3. Show All Orders and Find ABC (ABC represents the ID of the sales order).
  4. Edit the sales order and select the View All button.
  5. Go to the Document Flow tab and open the invoice DEF (DEF represents the invoice ID).
  6. Cancel the Invoice DEF created for the sales order ABC.
  7. Release the cancelation invoice GHI (GHI represents the ID of the cancelation invoice).
  8. Cancelation of the invoice subsequently updates the sales order (invoiced quantity/value). Automatically the taxes get re-calculated and the order is saved.
  9. Go to the Customer Invoicing work center.
  10. Select the Invoice Requests view and search for the invoice request created for the sales order ABC.
  11. Edit the invoice request.
  12. The re-calculated taxes in the sales orders are not updated in the customer invoice request.

Cause

This is the expected behavior in the current release of the SAP Business ByDesign. However we are planning to improve this behavior in future releases.

Resolution

As a workaround, do the dummy changes in the sales order and save it, this will send an updated tax calculation in the customer invoice request.

  1. Go to the Sales Orders work center.
  2. Go to the Sales Orders view.
  3. Show All Orders and Find ABC (ABC represents the ID of the sales order).
  4. Edit the sales order and select the View All button.
  5. Go to the Items tab.
  6. Change the item quantity from XXX to YYY and press Enter (XXX and YYY represents the item quantity).
  7. Again change the quantity back to XXX.
  8. Save the sales order ABC.

This will send an updated tax calculation to customer invoice request.

Keywords

KBA , AP-SLO , Sales Order Processing , How To

Product

SAP BUSINESS BYDESIGN 1708 ; SAP Business ByDesign 1711