1739413 - How to Clear Extra Down Payment

SAP Knowledge Base Article - Public

1739413 - How to Clear Extra Down Payment

Symptom

In the Trade Receivables account of the customer, there is a down payment which is a little more than an open invoice item, now you want to manually clear these two items once for all, but the system only allows you to partially clear the down payment, which is not desired.

Reproducing the Issue

  1. Go to the Receivables work center, and choose the Customers view.
  2. Select the Customers Accounts subview.
  3. Choose Customer XYZ, and then select View.
  4. In the Trade Receivables tab, show Open Items.
  5. You can see a customer invoice, and a down payment whose amount is just a little more than the customer invoice.
  6. Select these two items, and choose Clear Manually.
  7. In the new screen, it's not possible to completely clear these two items, and the down payment can only be set as Partially Cleared.

 

Cause

In the SAP Business ByDesign system, it is not supported to set tolerant amount for the document type down payment.

Resolution

In order to completely clear the down payment all at once, you may create New Charge/Credit to clear the extra amount in the down payment, after that you can clear multiple invoices with the down payment. The detailed steps are as follows:

  1. Go to the Receivables work center, and choose the Customers view.
  2. Select the Customers Accounts subview.
  3. Choose Customer XYZ, and then select View.
  4. Choose New Charge/Credit to create an other receivable with the difference between the down payment and the customer invoice.
  5. Now go to the Trade Receivables tab, show Open Items.
  6. Select the down payment to be cleared, the invoice in question, and the other receivable just created.
  7. Choose Clear Manually.

You should be able to completely clear the down payment at one time.

Keywords

KBA , ### , clear manually , receivables , down payment , new charge/credit , SRD-FIN-ACR , Receivables , How To

Product

SAP Business ByDesign all versions