SAP Knowledge Base Article - Public

1736687 - Unable to start Xcelsius Cache server.

Symptom

  • Unable to start Xcelsius Cache server.
  • Xcelsius Cache server goes back to disabled state when trying to start the server.

Environment

  • Business Objects Enterprise XI 3.1 Service Pack 3.
  • Xcelsius 2008 Service Pack 3.

Reproducing the Issue

  1. Log into Central Management Console.
  2. Go to the Servers section and click on Create a New Server.
  3. Select Xcelsius Cache server and click on Finish.
  4. Right click on the Server and select Enable Server.
  5. Right click on the Server and click on Start Server.

Cause

Jar files and dlls are corrupt in Business Objects Enterprise environment.

Resolution

Take a back up of following files in the non-working Business Objects Enterprise enviornment:

Business Objects Installation Directory\Common\4.0\java\lib:

  • ras21core.jar
  • ras21proc.jar
  • procJavaAdapter.jar
  • XcelsiusServer.jar
  • XcelsiusServerSDK.jar
  • XcelsiusSLPlugins.jar

Business Objects Installation Directory\win32_x86:

  • procJavaAdapter.dll
  • xccache.exe
  • xcproc.exe
  • XcelsiusServer.dll
  1. Copy the above files from the working Business Objects Enterprise Enviornment to the non-working enviornment.
  2. Restart Xcelsius Cache server.

Keywords

Xcelsius cache server. , KBA , BI-RA-XL , Dashboards and Presentation Design , Problem

Product

SAP BusinessObjects Xcelsius Enterprise 2008