SAP Knowledge Base Article - Public

1736664 - Flash objects not displayed when printing a report from Crystal Reports, or when printing a PDF document generated by Crystal Reports

Symptom

  • SWF file doesn't appear when printing a report.
  • 'Initializing' is displayed instead of the flash objects in the printed PDF document.
  • When printing a report that contains a Flash object from Crystal Reports, the Flash object does not appear in the printed document.
  • When exporting a report that contains Flash object from Crystal Reports to PDF format, and then printing the PDF document generated, it does not print the Flash object.

Environment

  • SAP Crystal Reports 2008
  • SAP Crystal Reports 2011
  • SAP Crystal Reports 2013
  • SAP Crystal Reports 2016

Reproducing the Issue

  1. In Crystal Reports create a report off any data source, and embed a flash objects.
  2. Export the report to PDF format, or print the report.
  3. Print the PDF document.

Observe that the embedded flash objects haven't been printed although they do appear on the PDF file, and in Crystal Reports.

Cause

  • Flash objects are not supported when printing a report from Crystal Reports.
  • Flash objects are also not supported when printing a PDF document generated by Crystal Reports.
  • There is currently no plan to support this functionality in Crystal Reports in the future.

Keywords

CR, PDF Flash , KBA , BI-RA-CR , Crystal Reports designer or BusinessViews Manager , Problem

Product

Crystal Reports 2008 V1 ; SAP Crystal Reports 2011 ; SAP Crystal Reports 2013 ; SAP Crystal Reports 2016