1736492 - Error LO 02040 occurs when dashboard using Live Office connection is viewed few minutes after server restart.

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1736492 - Error LO 02040 occurs when dashboard using Live Office connection is viewed few minutes after server restart.

Symptom

Error LO 02040 occurs when dashboard using Live Office connection is viewed few minutes after server restart.

Environment

  • Dashboard Design 4.0.
  • Live Office 4.0.

Reproducing the Issue

  1. Login to Central Configuration Manger and restart Application server and Server Intelligence Agent.
  2. Launch Dashboard designer and run a dashboard using Live Office connection.Dashboard runs without any errors.
  3. Run the same dashboard after a few minutes. Error LO 02040 received.

Cause

Connections on Webi Processing Server are less.

Resolution

  1. Login to Central Management Console.
  2. Go to Servers > Webi Processing Server > right click and go to Properties.
  3. Increase ‘Maximum Connections’ (for example if it is 50, increase it to 100).
  4. Click on Save and close.
  5. Restart the server.

Keywords

Dashboard,LO 02040. , KBA , BI-RA-XL , Dashboards and Presentation Design , Problem

Product

SAP BusinessObjects Dashboards 4.0