1734425 - Error: All the servers with CMS <Server Name>:<Port Number>, cluster@<Server Name>:<Port Number> and kind webiserver which host service <Service Name>, are down or disabled.

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1734425 - Error: All the servers with CMS <Server Name>:<Port Number>, cluster@<Server Name>:<Port Number> and kind webiserver which host service <Service Name>, are down or disabled.

Symptom

  • Error: All the servers with CMS <Server Name>:<port number>, cluster@<server name>:<port number> and kind webiserver which host service <Service Name>, are down or disabled.
  • When attempting to create a new report off a Universe in Crystal Reports, it fails with the error.

Environment

  • Crystal Reports 2008
  • Crystal Reports 2011

Reproducing the Issue

  1. In Crystal Reports, create a new report by selecting under the menu "File", "New - Blank Report".
  2. In the "Database Expert" window, under new connection, select Universes from the list of Available Data Source.
  3. Connect to the BusinessObjects Enterprise repository.
  4. Select the desired Universe in the list.
  5. It will then display the error:  

"All the servers with CMS <Server Name>:<Port Number>, cluster@<Server Name>:<Port Number> and kind webiserver which host service <Service Name>, are down or disabled."

 

Cause

  • This issue occurs because Crystal Reports cannot communicate with the Web Intelligence Processing Server to retrieve the Universe information.
  • This happen when the Web Intelligence Processing Server:
    • Is not running; or
    • Is disabled; or
    • Has not been assigned a dedicated port; or
    • BusinessObjects Enterprise License key has expired.

Resolution

  • Make sure the Web Intelligence processing server on the BusinessObjects Enterprise server is started and Enabled by going to the Central Management Console.
  • Assign a specific port for the Web Intelligence processing server by going to the Central Management Console.
  • Confirm the license keys is not expired, because if it expires, servers disable themselves. If it is the case then perform the following steps:
    1. Got to the Central Management Console (CMC) and select "License Keys."
    2. Add a valid License key for BuisnessObjects Enterprise.
    3. Restart the Server Intelligence Agent (SIA) and enable the servers.

Keywords

Crystal Report,connection to universe. , KBA , BI-RA-CR , Crystal Reports designer or BusinessViews Manager , Problem

Product

Crystal Reports 2008 V0 ; Crystal Reports 2008 V1 ; SAP Crystal Reports 2011 ; SAP Crystal Reports 2011, feature pack 03