SAP Knowledge Base Article - Public

1734415 - Database error:(CS) "Unable to connect to the InfoStore"(IES 10901), received when opening dashboard.

Symptom

Database error: (CS) "Unable to connect to the InfoStore" (IES 10901), received when opening dashboards.

Environment

  • Dashboard Design 4.0
  • Dashboard Design 4.1
  • Dashboard Design 4.2

Reproducing the Issue

  1. Create a universe based on BeX query.
  2. Create a query in QAAWS on this Universe.
  3. Create a dashboard in Dashboard Design using QAAWS connection and preview it.

Cause

This is a Backend issue. Sometimes the infostore cannot update the CUID in the reporsitory.

Resolution

-Edit universe connection to "Disconnect after each transaction" by the following steps:

  1. Log into Designer.
  2. Open the universe.
  3. Select File > Parameters.
  4. Click Edit button.
  5. Click Next.
  6. Set Connection Pool Mode to "Disconnect after each transaction".
  7. Click Next.
  8. Click Finish.
  9. Save the universe and Export to Repository.

-Login to Central Mangement Console and add –requesttimeout 3600000 and –nocrheapalloc at the command line of the webi processing server and restart the server.

Keywords

Database error, IES 10901,dashboard. , KBA , BI-RA-XL , Dashboards and Presentation Design , Problem

Product

SAP BusinessObjects Dashboards 4.0 ; SAP BusinessObjects Dashboards 4.1