1734410 - Dashboard print does not show all components

SAP Knowledge Base Article - Public

1734410 - Dashboard print does not show all components

Symptom

When a dashboard is printed, it does not show all components.

Environment

  • Dashboard Design 4.0 Service Pack 2 Feature Patch 18
  • Adobe Flash Player 11.2.202.235

Reproducing the Issue

  1. Open the dashboard having Print Button.
  2. Preview the dashboard.
  3. Click on Print Button or Right click on the dashboard and select Print.

Cause

The printing issue occurs due to Adobe Flash Player 11.2

Resolution

Upgrade the flash player to Adobe Flash Player 11.3.300.257 (ActiveX).

Keywords

Printing Issue, Xcelsius, chart, graph , KBA , BI-RA-XL , Dashboards and Presentation Design , Problem

Product

SAP BusinessObjects Dashboards 4.0