1733759 - The Status of the Sales Order is "In Process" Though the Delivery and Invoicing is already Complete

SAP Knowledge Base Article - Public

1733759 - The Status of the Sales Order is "In Process" Though the Delivery and Invoicing is already Complete

Symptom

The status of the sales order is In Process though the delivery and invoicing is already complete.

Reproducing the Issue

  1. Go to the Sales Orders work center.
  2. Go to the Sales Orders view.
  3. Show All Orders and Find XYZ (XYZ represents the ID of the sales order).
  4. Edit the sales order and select the View All button.
  5. The status of the sales order in General tab is In Process.
  6. In the Items tab the Delivery Status and Invoice Status is In Process.

However the outbound delivery and invoice is already created for the sales order.

Cause

The outbound delivery document created for the sales order was un-released after the release of the invoice due to which the status of the sales order is still In Process.

Follow the status below to check the delivery status of the sales order:

  1. Go to the Sales Orders work center.
  2. Go to the Sales Orders view.
  3. Show All Orders and Find XYZ (XYZ represents the ID of the sales order).
  4. Edit the sales order and select the View All button.
  5. Go to the Document Flow tab.
  6. In the document flow the check the status of the outbound delivery which is Not-Released.

Resolution

  1. Go to the Sales Orders work center.
  2. Go to the Sales Orders view.
  3. Show All Orders and Find XYZ (XYZ represents the ID of the sales order).
  4. Edit the sales order and select the View All button.
  5. Go to the Document Flow tab and open the outbound delivery ABC (ABC represents the ID of the outbound delivery).
  6. Release the outbound delivery ABC.

Now the status of the sales order is Completed.

 

Keywords

KBA , AP-SLO , Sales Order Processing , How To

Product

SAP BUSINESS BYDESIGN 1708 ; SAP Business ByDesign 1302 ; SAP Business ByDesign 1305 ; SAP Business ByDesign 1308 ; SAP Business ByDesign 1402 ; SAP Business ByDesign feature pack 3.0 ; SAP Business ByDesign feature pack 4.0