SAP Knowledge Base Article - Public

1730976 - Suppressed reboot prerequisite Failed, when attempting to install Crystal Reports

Symptom

  • Suppressed reboot Failed.
  • Unable to install Crystal Reports, due to failed prerequisites.
  • Prerequisite checking generates the error: 'INS00289 - A reboot request is suppressed'
  • When attempting to install Crystal Reports, the prerequisite "Suppressed reboot", Failed, and we cannot install the software.
        
       Suppressed Reboot - Crystal Reports.png

Environment

  • SAP Crystal Reports 2008
  • SAP Crystal Reports 2011
  • SAP Crystal Reports 2013
  • SAP Crystal Reports 2016

Reproducing the Issue

  1. Double click on: setup.exe to start installing Crystal Reports.
  2. At the "Check Prerequisites" step, its shows the prerequisite "Suppressed reboot", failed.

Cause

  • A previous installation of a software on MS Windows required a reboot of the computer to complete the software installation, therefore, before MS Windows can install another software, a reboot is required.

Resolution

  • To be able to install Crystal Reports, reboot Microsoft Windows.

Keywords

INS00289, CR, , KBA , BI-RA-CR , Crystal Reports designer or BusinessViews Manager , Problem

Product

Crystal Reports 2008 V1 ; SAP Crystal Reports 2011 ; SAP Crystal Reports 2013 ; SAP Crystal Reports 2016