1724753 - An Error Occurred When Trying to Send an E-mail from the Marketing Work Center

SAP Knowledge Base Article - Public

1724753 - An Error Occurred When Trying to Send an E-mail from the Marketing Work Center

Symptom

You receive an error when trying to send an e-mail from the Marketing work center.

Reproducing the Issue

  1. Go to the Marketing work center.
  2. Select New E-Mail under Common Tasks.
  3. Enter the mandatory fields (e.g. From, To, Subject and Employee Responsible).
  4. Select the Save button.

An error occurs.

Cause

The ID entered in the From field is not available in the system. Since the system cannot find the From value an error is triggered.

Resolution

Add a valid From ID i.e. a business partner in the SAP ByDesign system:

  1. Go to the Business Partner Data work center.
  2. Go to the Business Partner view.
  3. Select New button and select Business Partner Person.
  4. Add the mandatory details and email ID.
  5. Save the data.

Now the error will not occur for new emails.

 

Keywords

KBA , SRD-CRM-OPP , Opportunities , How To

Product

SAP BUSINESS BYDESIGN 1705 ; SAP BUSINESS BYDESIGN 1708 ; SAP Business ByDesign 1302 ; SAP Business ByDesign 1305 ; SAP Business ByDesign 1702 ; SAP Business ByDesign 1711 ; SAP Business ByDesign feature pack 2.6 ; SAP Business ByDesign feature pack 3.0 ; SAP Business ByDesign feature pack 3.5 ; SAP Business ByDesign feature pack 4.0