1721938 - Customized Form Template "Dunning Letter" is Not Used as Expected

SAP Knowledge Base Article - Public

1721938 - Customized Form Template "Dunning Letter" is Not Used as Expected

Symptom

When trying to preview a dunning, standard form template is used by system instead of the customized template.

Reproducing the Issue

  1. Go to Application and User Management work center
  2. Go to Input and Output Management view
  3. Go to Form Template Selection  sub view
  4. Show Rules for “Dunning Letter
  5. The customized template is listed above the standard form template.
  6. Go to Receivables work center
  7. Go to Dunning view
  8. Open one dunning
  9. Select Preview button and choose Send Options
  10. Standard form template is used instead of the customized one.

Cause

In the rule of Dunning letter, the column Max Dunning Level is not set. This should be a numerical field, so it is interpreted as a value of 0. When the dunning level of the dunning is larger than the max dunning level of the template, this template won't be applied to this dunning.

Resolution

Set Max Dunning Level to 1 or a higher value

Keywords

KBA , SRD-FIN-ACR , Receivables , Product Enhancement

Product

SAP Business ByDesign all versions