SAP Knowledge Base Article - Public

1718618 - Cannot Invoice Document due to Error: Invoice Request ABC Item XX Not Possible; Reference Document Inconsistent

Symptom

You would like to invoice an outbound delivery but you receive the following error message:

Invoice request ABC item XX not possible; reference document inconsistent (ABC represents the number of the outbound delivery and XX represents the line item number).

Reproducing the Issue

  1. Go to the Customer Invoicing work center.
  2. Select the Invoice Requests view.
  3. Select outbound delivery ABC (ABC represents the number of the outbound delivery).
  4. Press the Follow-Up button and select the Invoice - Advanced Creation option.
  5. Navigate to step 2 Review
  6. The following error message is displayed:
    Invoice request ABC item XX not possible; reference document inconsistent (ABC represents the number of the outbound delivery and XX represents the line item number).
  7. Search for the sales order EFG which is the reference document of outbound delivery ABC (EFG represents the number of the sales order).
  8. You can see that the status of sales order EFG is Inconsistent.
  9. Select sales order EFG and press the Check button.
  10. The following error message is displayed:
    Date for maximum discount must be before other payment dates.

Cause

The reference document is inconsistent because you have not maintained all data in the Payment Term in the Business Configuration.

The Net Due Date is missing for the Payment Term ZZZZ hence the successor documents are inconsistent (ZZZZ represents the number of the payment term).

 

Resolution

  1. Go to the Business Configuration work center.
  2. Select the Implementation Projects view.
  3. Select the relevant project and press the Open Activity List button.
  4. Open the activity Accounts.
  5. Select the Maintain Payment Terms hyperlink. 
  6. Select the Payment Terms ID ZZZZ (ZZZZ represents the number of the payment term).
  7. In the Net Price Due section, maintain the respective value for the Number of Days After Invoice Date / Receipt Date.
  8. Select the Save button. 

Once the value has been maintained you need to correct the reference document as follows:

  1. Go to the Customer Invoicing work center.
  2. Select the Invoice Requests view.
  3. Select sales order EFG and press the Check button.
  4. Press the Redetermine All button.

The error message will not occur anymore, you can invoice the outbound delivery.

Keywords

KBA , SRD-MD-OM , Organizational Management , How To

Product

SAP BUSINESS BYDESIGN 1708 ; SAP Business ByDesign 1302 ; SAP Business ByDesign 1305 ; SAP Business ByDesign 1308 ; SAP Business ByDesign 1311 ; SAP Business ByDesign 1702 ; SAP Business ByDesign 1711 ; SAP Business ByDesign feature pack 2.6 ; SAP Business ByDesign feature pack 3.0 ; SAP Business ByDesign feature pack 3.5 ; SAP Business ByDesign feature pack 4.0