SAP Knowledge Base Article - Public

1715276 - Dashboard Product Key Code missing or invalid

Symptom

User is prompted to enter a valid product key code or to hit continue after starting the application.  The prompt continues to occur whenever the application is run despite entering a key code.

 

Cause

On rare occasions,  the key code is not registered to the Windows Registry.

Resolution

Please follow the steps below to manually enter a valid key code:

  1. Start regedit
  2. Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Business Objects\Suite 12.0\Xcelsius\Keycodes
    For BI4.x Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\SAP BusinessObjects\Suite XI 4.0\Xcelsius\Keycodes
  3. On the right, there will be a single entry named "Default". Double click on the "Default" entry and confirm whether the keycode is visible and does not contain any space before the entry.
  4. If the key is blank, Add the key and close out of the registry.

Upon completing the steps above,  re-start the application

 

Keywords

KBA , BI-RA-XL , Dashboards and Presentation Design , Problem

Product

SAP BusinessObjects Xcelsius Enterprise 2008