1714368 - Outbound Delivery Shows Incorrect Ship-to Address at Item Level

SAP Knowledge Base Article - Public

1714368 - Outbound Delivery Shows Incorrect Ship-to Address at Item Level

Symptom

You change the ship-to address at item level in a sales order but the address is not reflected at the item level of the corresponding outbound delivery.

Reproducing the Issue

  1. Go to the Sales Order work center.
  2. Select the Sales Orders View.
  3. Show All Sales Order then find XYZ(XYZ represents the ID of sales order).
  4. Edit the Sales Order XYZ then change the Ship-to Address to ABC(ABC represents the ship-to address at Item).
  5. Go to the Document Flow of the sales order XYZ, open the outbound delivery and check the Ship-to Address which is EDF(EDF represents the Ship-to Address in Outbound Delivery).

Hence the changed address in the sales order is not copied to the outbound delivery.

Cause

The delivery address in the Outbound Delivery is the same as the Ship-to Address in the sales order item. The issue here is that the header ship to address is changed and this change will not be copied to the item.

Please be aware of the fact that once the item is existing, change of the Ship-to Address on header level will not be copied to the item any more(only to the new items).This is the reason why the changed address is not reflect to the delivery document any more.

Resolution

Please always do the change directly on the item level of the sales order as follows:

  1. Go to the Sales Order work center.
  2. Go to the Sales Orders View.
  3. Show All Sales Order then find XYZ(XYZ represents the ID of sales order).
  4. Edit Sales Order XYZ and select View All button.
  5. Select the Items tab and change the Ship-to Address as ABC(ABC represents name of the ship-to address at Item) in Details tab.
  6. Save changes.

Now the changed address is shown on the outbound delivery.

Keywords

KBA , AP-SLO , Sales Order Processing , How To

Product

SAP BUSINESS BYDESIGN 1705 ; SAP BUSINESS BYDESIGN 1708 ; SAP Business ByDesign 1302 ; SAP Business ByDesign 1305 ; SAP Business ByDesign 1308 ; SAP Business ByDesign 1702 ; SAP Business ByDesign 1711 ; SAP Business ByDesign feature pack 3.0 ; SAP Business ByDesign feature pack 4.0