1707292 - Supplier not Updated After Change of PO Acknowledgment

SAP Knowledge Base Article - Public

1707292 - Supplier not Updated After Change of PO Acknowledgment

Symptom

You communicate with supplier through email using an interactive form. You make some changes to the PO Acknowledgements in the system. You expect that the system updates the supplier automatically after you have made changes to the PO Acknowledgment. However, you do not know how to do it.

Besides, you cannot find the PO Acknowledgments history sent by supplier.

Reproducing the Issue

You can follow the below steps to reproduce the error.

  1. Go to work center Purchase Requests and Orders and select view Purchase Orders.
  2. In the Open Tasks, choose Purchase Orders with subject Check Deviating Purchase Order Acknowledgment.
  3. Click Edit and then Accept Deviations.
  4. Click Change PO Acknowledgment and make changes according to your requirement.
  5. Click Save.

After you have changed the PO Acknowledgement, the supplier does not receive any email notification informing the changes in the interactive form template.

Cause

Changing PO Acknowledgment only updates the information in the system, but the related suppliers are not informed about the changes automatically.

Resolution

If you do not agree with the supplier’s reply, you need to reject the reply first, then change the Purchase Order and Resend it supplier.

To negotiate with supplier about the detail of the Purchase Order, you can follow the steps after supplier has sent interactive form back to you:

  1. Go to work center Purchase Requests and Orders and select view Purchase orders.
  2. In the Open Tasks, choose Purchase Orders with subject Check Deviating Purchase Order Acknowledgment.
  3. Click Edit and then Reject Deviations.
  4. Back to Purchase Orders view, search for Purchase Order and click Edit.
  5. Make relevant change and click Send Update.

Now the supplier is able to receive the revised Purchase Order.

See Also

Regarding how to check the history of supplier’s PO Acknowledgment:

  1. Go to work center Purchase Requests and Orders and select view Purchase Orders.
  2. Show All Purchase Orders and in column PO Acknowledgment Status, click status Acknowledged.

Keywords

KBA , AP-PRP , Purchase Request Processing , How To

Product

SAP BUSINESS BYDESIGN 1611 ; SAP BUSINESS BYDESIGN 1705 ; SAP BUSINESS BYDESIGN 1708 ; SAP Business ByDesign 1.0 ; SAP Business ByDesign 1302 ; SAP Business ByDesign 1305 ; SAP Business ByDesign 1308 ; SAP Business ByDesign 1311 ; SAP Business ByDesign 1402 ; SAP Business ByDesign 1405 ; SAP Business ByDesign 1408 ; SAP Business ByDesign 1411 ; SAP Business ByDesign 1502 ; SAP Business ByDesign 1505 ; SAP Business ByDesign 1508 ; SAP Business ByDesign 1511 ; SAP Business ByDesign 1602 ; SAP Business ByDesign 1605 ; SAP Business ByDesign 1608 ; SAP Business ByDesign 1702 ; SAP Business ByDesign 1711 ; SAP Business ByDesign feature pack 2.0 ; SAP Business ByDesign feature pack 2.5 ; SAP Business ByDesign feature pack 2.6 ; SAP Business ByDesign feature pack 3.0 ; SAP Business ByDesign feature pack 3.5 ; SAP Business ByDesign feature pack 4.0