SAP Knowledge Base Article - Public

1707080 - The Wrong Form Template is Determined for Customer Invoice

Symptom

The form determination is not working correctly for a customer invoice. While previewing the customer invoice document, you find the form template selected by the system is not the expected one.

Reproducing the Issue

You have maintained the form template selection rule for customer invoices. But still system picks up a different template.

To check the customer invoice:

  1. Go to the Customer Invoicing work center.
  2. Go to the Invoice Documents view.
  3. Open the invoice and click on View All go to Involved Parties tab. You find the Invoicing unit is XYZ.
  4. Click Preview to open the form.

The form template determination is not using the country of the Invoicing unit/seller party plus the language of the Bill-To party for finding the correct form template variant.

 

Cause

The system behavior is correct. The Seller Tax country is taken in priority to determine the template. The system selects the form template for customer invoicing depending on the tax country since form needs to apply to country specific legal requirements.

Resolution

To correct the template determination you can :

  • Change the Tax Country and and which is same as the Seller.
  • Or change the country in the Customer Invoice Form in Application and User Management.

Keywords

KBA , AP-CI , Customer Invoice Processing , How To

Product

SAP BUSINESS BYDESIGN 1705 ; SAP BUSINESS BYDESIGN 1708 ; SAP Business ByDesign 1302 ; SAP Business ByDesign 1305 ; SAP Business ByDesign 1308 ; SAP Business ByDesign 1402 ; SAP Business ByDesign 1405 ; SAP Business ByDesign 1408 ; SAP Business ByDesign 1411 ; SAP Business ByDesign 1508 ; SAP Business ByDesign 1511 ; SAP Business ByDesign feature pack 2.6 ; SAP Business ByDesign feature pack 3.0 ; SAP Business ByDesign feature pack 3.5