1702769 - Error :"Internet connection is not detected. Connect to the internet to access online resources, including product add-ons, samples, and the latest product updates", received on the start page of Dashboard Design.

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1702769 - Error :"Internet connection is not detected. Connect to the internet to access online resources, including product add-ons, samples, and the latest product updates", received on the start page of Dashboard Design.

Symptom

Message on start page of Dashboard Design :

Internet connection is not detected. Connect to the internet to access online resources, including product add-ons, samples, and the latest product updates.

Environment

Dashboard Design 4.0

Reproducing the Issue

Launch Dashboard Design.

Cause

Online resources are not enabled for Dashboard Design.

Resolution

  1. Go to Run > regedit.
  2. Navigate through this path: HKey_Current_User > SAP BusinessObjects > Dashboard Design > StartPage.
  3. Go to Show Online Resources and enable it by modifying its value as ‘Yes’.

Also allow the businessobjects.com site in Internet options:

  1. Open Internet Explorer.
  2. Go to Tools > Privacy > Sites.
  3. In Address of Web site, type businessobjects.com and click Allow.
  4. Click OK.

If this does not help, delete the folder of Dashboard Design from the registry and re-launch Dashboard Design.

Keywords

Dashboard Design, start page, online resources. , KBA , BI-RA-XL , Dashboards and Presentation Design , Problem

Product

SAP BusinessObjects Dashboards 4.0