SAP Knowledge Base Article - Public

1702679 - Is it Possible to Delete the Root Level of the Product Category Hierarchy?

Symptom

You have created a new Product Category Hierarchy, but you are not able to delete the root level since the Delete button is disabled.

Environment

  • SAP Business ByDesign.
  • SAP Cloud for Customer.

Reproducing the Issue

  1. Access the Product Categories view from the relevant work center:
    • Product Data, in SAP Business ByDesign.
    • Products, in SAP Cloud for Customer.
  2. Select the root Product Category.
  3. Click the Maintain Product Categories button.
  4. Select the top (root) Product Category and click the Actions button.

Here, the Delete button is disabled.

Cause

Once you create and save the root level (Product Category), it is not possible to delete it. The reason for not allowing deletion of the root level is that it will generate inconsistencies in the system.

Resolution

This is the standard system behavior.

Additional points to observe regarding root product category:

  • Once a Root Product Category is created, it is not possible to delete it;
  • Once a Root Product Category is saved, it is not possible change its ID;
  • For root category, you are only allowed to change the description;
  • It is not possible to create more than one root product category Hierarchy.

Note: sub categories can be deleted as long as they are not used by any products in the system.

Keywords

Product Category, Hierarchy, Delete, Root level, Change ID , KBA , product category , product category hierarchy , SRD-MD-PRD-PRD , Product , How To

Product

SAP Business ByDesign all versions ; SAP Cloud for Customer add-ins all versions