1696020 - Mouse cursor freezes while scrolling the value from the combo box in Dashboard Design

SAP Knowledge Base Article - Public

1696020 - Mouse cursor freezes while scrolling the value from the combo box in Dashboard Design

Symptom

While selecting a value from Combo box the mouse cursor gets locked or unable to select a value.

Environment

  • Dashboard Design 4.0 SP2 Patch 9/Patch 10
  • Flash Player ActiveX 10.1.53.64
  • Ms Office 2010

Reproducing the Issue

  1. Open the Dashboard Design and Preview it.
  2. Try to select a value from the combo box.
  3. While scrolling the mouse cursor slowly down the combo box it disappears and looses the control due to which no selection is done as shown in Fig.1.
  4. It also sometimes locks down the mouse cursor and only the first selection remains in the combo box.
  5. However, it should work as shown in Fig.2.

                       mouse cursor_1.jpg                           cursor_2_issue.jpg

 

                                                   Fig.1                                                                                                  Fig.2

Cause

Component Issue.

Resolution

Upgrade to Dashboard Design 4.0 SP2 Patch 13.

Keywords

KBA , BI-RA-XL , Dashboards and Presentation Design , Problem

Product

SAP BusinessObjects Dashboards 4.0