SAP Knowledge Base Article - Public

1692907 - In Your Sales Orders the Error Message : "Labor resource not available for service performer" is Triggered

Symptom

When adding service item into the sales order, you get the error messages as following and not able to release the order.

Error1: Labor resource not available for service performer.

Error2: Labor resource not valid for service performer/execution team.

Reproducing the Issue

  1. Go to the Sales Orders work center.
  2. Go to the Sales Orders view.
  3. Click New button to create a new sales order, maintain the basic data and go to Items tab.
  4. Enter the serivice item, ensure that the item type is Service - fixed price without actuals. This item type requires the labor resource as mandatory.
  5. Service Performer ABC is fulfilled but there is no labour resource determined, then you manually put a labor resource, the error messages raises up. (ABC reprents the ID of the service performer)

Error1: Labor resource not available for service performer ABC.

Error2: Labor resource ** not valid for service performer/execution team.

Cause

The service performer ABC belongs to cost center XXX and assigned to job YYY. (XXX represents the ID of cost center and YYY represnts the ID of a job)

However, there is no labor resource created with the Cost Center and Job assignment, therefore, the error is trigered.

Resolution

  1. Go to the Cost and Revenue work center.
  2. Choose the Resources view.
  3. Select the Resources sub-view.
  4. Click New to create a new labor reources.
  5. Maintain the basic information in the General tab, go to the Valuation tab.
  6. in the Cost Center Assignment table, click Add Row, enter the validity period and maintain Cost Center as XXX.
  7. In the Job Assignment table, click Add Row, enter the validity period and maintain the Job as YYY.
  8. Save and change status to Active.

Afterwards, when adding the service item into the sales order, labor resource could be determined autormatically for service performer ABC.

See Also

1473402 - Labor Resource in customer service documents

Keywords

KBA , SRD-MD-BP , Business Partner , How To

Product

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