1689645 - Error: "The Application has failed to start because its side-by-side configuration is incorrect” appears when launching Crystal Reports

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1689645 - Error: "The Application has failed to start because its side-by-side configuration is incorrect” appears when launching Crystal Reports

Symptom

  • Crystal Reports fails to start.
  • When attempting to open Crystal Reports, it fails with the error:
       
    "The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log for more detail."

Environment

  • SAP Crystal Reports 2011

Reproducing the Issue

  1. Install Crystal Reports 2011 on a MS Windows Server 2008 R2 computer.
  2. Launch Crystal Reports 2011
  3. It displays the following error message:
         
    "C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\crw32.exe  
     The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log or use the command-line sxstrace.exe tool for more detail."
          
  4. The application event log shows the detailed message as: 
        
    Activation context generation failed for "c:\Program Files (x86)\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\win32.exe". Dependent Assembly Microsoft.VC80.CRT, processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50727.4053" could not be found. Please use sxstrace.exe for detailed diagnosis.

Cause

  •  This error occurs when Microsoft Visual C++ 2005 Redistributable Package is installed but the security update for Microsoft Visual C++ 2005 Service Pack 1 Redistributable Package is not applied.

Resolution

Keywords

 Crystal Reports 2011 failed to open, side-by-side configuration is incorrect , KBA , BI-RA-CR , Crystal Reports designer or BusinessViews Manager , Problem

Product

SAP Crystal Reports 2011, feature pack 03