1688825 - " An error occurred while logging on (LO02040)" Failed while trying to logon user <username>#<password>. RFC Error : "LOGON_DATA_INCOMPLETE"

SAP Knowledge Base Article - Public

1688825 - " An error occurred while logging on (LO02040)" Failed while trying to logon user <username>#<password>. RFC Error : "LOGON_DATA_INCOMPLETE"

Symptom

  • Can't connect to Infoview or Live Office
  • Error: " An error occurred while logging on (LO02040)" Failed while trying to logon user <username>#<password>. RFC Error : "LOGON_DATA_INCOMPLETE" 

Environment

  • SAP Authentication
  • Business Objects XI3.1

Reproducing the Issue

  1. Open infoview
  2. Put your sap credentials
  3. click on logon
    -> Error:" An error occurred while logging" Failed while trying to logon user <username>#<password>. RFC Error : "LOGON_DATA_INCOMPLETE"

 

Cause

  • The user password contains a #

Resolution

  1. Connect to SAP system with the user account
  2. Change his password and remove any special character
  3. Log back in on infoview
    -> it should work

 

Keywords

  • Live office
  • XI3.x
, KBA , BI-BIP-LO , Live Office , Problem

Product

Crystal Reports 2008 V0