1688666 - Error: "Failed to load the database information."

SAP Knowledge Base Article - Public

1688666 - Error: "Failed to load the database information."

Symptom

  • A Crystal report .NET web application to view a report fails on web server with below error.

Error: "Failed to load the database information."

  • Application works fine in the development environment.

Environment

Development Environment:

  • Visual Studio 2010
  • Crystal Reports for Visual Studio 2010 SP2
  • Crystal Reports 2011
  • Reports are originally designed in Crystal Reports 2011 designer.
  • Reports connect to SAP BW BEX query using BAPI connector.

Production Environment:

  • .NET framework 4.0
  • Crystal Reports for Visual Studio 2010 SP2 MSI

Cause

  • The application could not connect to the SAP connector and thus is not able to connect to the SAP BW BEX query.
  • The supported platforms guide for Crystal Reports for Visual Studio 2010 does not list any BAPI or SAP connectors.
  • The reason why the application works fine in the development environment, is possibly because Crystal Reports 2011 has already established the connection with SAP BW and the same is being used by the application but this is not the same case on web server, however the actual cause could not be determined.

Resolution

  • Crystal Reports for Visual Studio 2010 .NET SDK does not provide any API's to connect to a SAP BW BEX query.
  • There is no information available on if and when this functionality will be added to the Crystal Reports for Visual Studio 2010 .NET SDK.
  • Keywords

    sap .net, bw .net, BEX.net , KBA , BI-DEV-NET-SDK , .NET SDK / COM SDK , Problem

    Product

    SAP Crystal Reports, developer version for Microsoft Visual Studio