1686245 - Dashboard Design 4.0 error "Request processing failed (XLS 000009)" when using query builder

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1686245 - Dashboard Design 4.0 error "Request processing failed (XLS 000009)" when using query builder

Symptom

  • Using the Query Builder in Dashboard Design 4.0 generates the error below:

"Request processing failed. (XLS 000009)

Request processing failed. (XLS 000009) <com.businessobjects.dsl.commons.exception.NestedException: Conversionfrom UTF8 to charset failed : Encoding not loaded>"

 

Environment

  • Windows XP SP3
  • Oracle Client 10.2.0.3.0 32bit
  • NLS_LANG=AMERICAN_AMERICA.UTF8
  • Dashboard Designer 4 SP02 + FP11

Reproducing the Issue

  1. Open information designer tool.
  2. Convert an efashion .unv to .unx 
  3. Open the dashboard designer.
  4. Select Query browser->universe->Efashion
  5. Error message appears.

Cause

 Adaptive processing server gets stuck and cannot get started.

Resolution

Issue tested and not replicable in BI 4.0 Feature Pack 3

See Also

The following configuration has been shown to be more stable:

  • Windows 7 or above
  • Oracle 11G Client
  • Microsoft Office 2007 (Excel .xlsx) or above 

Keywords

KBA , BI-RA-XL , Dashboards and Presentation Design , Problem

Product

SAP BusinessObjects Dashboards 4.0 ; SAP BusinessObjects Dashboards 4.0, feature pack 3 ; SAP BusinessObjects Dashboards 4.5 ; SAP BusinessObjects Dashboards software 4.0